Frequently asked questions
8 answers
Where do you ship?
Delivery areas for New Zealand will be confirmed before online ordering opens. Our stores are open as usual in the meantime.
How much does shipping cost?
Shipping rates and click-and-collect options will be published before online ordering opens.
How long will my order take?
Delivery estimates will be confirmed with the shipping options at launch.
Are prices GST-inclusive?
Yes. Prices are shown in NZD and include GST.
Do I need an account to order?
Online ordering and accounts are not yet available.
How is my order confirmed?
Online orders are not yet available; we will confirm the process when ordering opens.
Can I return an item?
Yes — see our Warranty & returns page for the full policy. Warranty & returns
Is checkout secure?
Online payments are not yet available. Payment options will be confirmed before online ordering opens.
More: Shipping & delivery · Warranty & returns · Privacy policy · Terms & conditions